Support
Email is our central support channel. Each released product gets its own support page; this page remains the company-wide starting point.
Contact support
Describe what happened in an email. We will review the report and usually reply within a few business days.
We do not promise a fixed response time, but genuine support messages are reviewed by a person.
Go to the contact pageWhat makes a report useful
- Device model and operating-system version.
- Product name and version, usually available in Settings or About.
- Steps to reproduce the issue: what you did and what you saw.
- The result you expected and the result that occurred.
- A screenshot when the issue is visual.
What not to send
If we genuinely need more information, we will specify what is required and explain how it will be used.
- Passwords, verification codes or recovery codes.
- Photographs of identity documents, card numbers or payment credentials.
- Files containing another person’s private information.
Frequently asked questions
What is MOLANSEN?
MOLANSEN is the brand of a small software company founded in Shenzhen in 2026. We develop cross-platform applications for distribution through app stores.
Can I download a MOLANSEN product today?
Not yet. Our first products are still in development and have not been released through an app store. Once available, they will be listed on the Products page.
Which platforms will MOLANSEN support?
We design for mobile and desktop platforms. The exact platform support for each product will be stated when that product is released.
How will MOLANSEN products be priced?
Pricing and purchase terms will be stated in each product’s official store listing. We do not plan to fund products through display advertising.
Does MOLANSEN collect personal data?
This website has no user accounts. It uses Cloudflare Web Analytics for aggregate traffic and performance measurements without cookies or client-side storage used to recognize a visitor over time; the website privacy policy explains the details. Every released product will have a separate privacy policy that reflects its actual behaviour.
Are MOLANSEN products open source?
There is no company-wide rule that every product must be open source. When a released product is available under an open-source licence, its product page will identify the licence and source location.
How do I report a security vulnerability?
Follow the reporting guidance on the Security page. It explains the scope, useful report details and our response process.